At Roohat, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Eligibility for Returns

You can return items purchased from Roohat within 30 days of the delivery date if they meet the following conditions:

• The item is unused, unworn, and in its original packaging with all tags attached.

• The item is not a final sale or a customized product.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the reason for your return.

2. Receive a Return Authorization: We will review your request and provide you with a Return Authorization (RA) number along with return instructions.

3. Package Your Item: Securely pack the item(s) you wish to return, including the RA number on the package. Please ensure the item is in its original condition.

3. Return Shipping

• You will be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent, defective product).

• We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

5. Specific Cases for Returns

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery. We will provide a prepaid return label for you to send the item back. Once we receive it, we will send you a replacement or issue a full refund.

• Wrong Product Sent: If you received the wrong item, please notify us within 7 days. We will cover the return shipping and send you the correct item at no additional cost.

• Order Not Received: If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate the issue and, if necessary, provide you with a refund or replacement.

• Order Cancellation: If you wish to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will process your cancellation and issue a full refund. If the order has already shipped, you will need to initiate a return once you receive the item.

6. Non-Returnable Items

Please note that the following items are non-returnable:

• Gift cards

• Sale or clearance items (unless otherwise stated)

7. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please feel free to reach out to us at:

Email: [email protected]

Thank you for choosing Roohat! We appreciate your business and are here to assist you in any way possible.